Frequently Asked Questions (FAQ)
Q: What kind of payment options do www.myRCstation.com offer ?
www.myRCstation.com offers a variety of payment options as below:
METHOD 1: CREDIT CARD
- Online payment via PayPal (Visa or Mastercard).
METHOD 2: BANK-IN
- Offline bank-in (cash or cheque) payable to RC Station Sdn Bhd, please find our bank account information below:
Bank: Malayan Banking Berhad (Maybank)
Account No: 5124 5517 6148
Account Name: RC Station Sdn Bhd
Swift Code: MBBEMYKL
After bank-in, please email us the scanned copy of the payment slip or fax it to us at +603-3318 3329 with the following details:
1. Order reference no.
2. Your name and contact no.
3. Payment amount and indicate if cash or cheque.
4. Date and time of bank in
5. Cheque number if payment by cheque
Please note that order will only be processed after the cheque is cleared or cash is deposited.
Q: I have signed up to www.myRCstation.com but cannot login with my password. Why ?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us at firstname.lastname@example.org for technical assistance.
Q: I have a user account with www.myRCstation.com but forgot my password, what should I do ?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with www.myRCstation.com. The password will be sent automatically to the registered email address.
Q: I have a user account with www.myRCstation.com how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.
Q: Can I buy from www.myRCstation.com without creating an account ?
Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
Q: How do I know www.myRCstation.com latest news and promotions ?
Just subscribe to our newsletter, o you can subscribe to our RSS Feed http://www.myrcstation.com/webshaper/store/index.xml to get latest updates about our New Arrivals, Best Seller Products and Special Deal.
Q: How can I unsubscribe from the newsletter mailing list ?
You can unsubscribe by email us at order@myRCstation.com with the message title Unsubscribe and we will remove your email from the mailing list.
Q: I have received a few emails from www.myRCstation.com. What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that www.myRCstation.com has received your orders and will process it as soon as possible.
Order Processed: This email confirms www.myRCstation.com has processed your order.
Order Shipped: This email confirms that www.myRCstation.com has delivered/shipped the order to your shipping address.
Q: I can't find a particular product/item I want from www.myRCstation.com online store, what can I do ?
Kindly contact us at order@myRCstation.com or call us at +603-3326 6969 for further enquiries. We will try our best to assist you or recommend you an alternative.
Q: Will I be responsible for import duty, VAT, or other taxes ?
Yes. Customers are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.
Q: Will Item shown in picture different with the actual product ?
Yes. Actual product may differ slightly from picture shown, due to picture taking, prodution batch and etc. be advice Kindly contact us at order@myRCstation.com for In stock product picture before placing your order.